What Is A Chatbot?
An ai Chatbot is a learning messaging platform that you can easily deploy on your website. It allows for prospects and customers that come to your site to talk instantly with a smart virtual agent in real time, book a meeting or a consultation and get real answers in the right context.
24/7 interaction and scheduling in real time
Business never sleeps in today’s world. Even when you and your staff have drifted off into a deep slumber for the night, you have to have a 24 X 7 X 365 salesperson ready to greet and meet the needs of your customers and prospects. In this regard, a Chatbot never sleeps, it is always awake, and on the clock.
Through the use of Artificial Intelligence (AI), Chatbots can also be instantly programmed to handle routine tasks, thus leaving your customer support staff to spend their energy on other business development projects.
Product & Service Information
Showcase your products and services automatically based on what the user is asking.
Ultimately, Chatbots help you save on costs in terms of maintaining a customer support staff. Sure, you will always need to have some people on hand to handle complex issues and cases, but you can always use a Chatbot to replace the traditional “front of the line” reps.
Best of all, deploying Chatbots are platform neutral. This means that you install and run a Chatbot agent independent of how your website was created and designed, without having to make any time consuming or expensive modifications.
There are other strategic advantages for using an ai based Chatbot for your organization, and these include:
it is proven that early adoption of new technology not only give you a performance advantage but your business or brand will be recognized as a leader in your industry.
For more information on how BOTS are integrating into the digital landscape check out this article: