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Website Maintenance & Support Packages

Contact us today to get a free Assessment and your first month FREE!

We are website maintenance experts. We  ensure the work you want gets done on time.

Typical WordPress Maintenance services:

  • 1-8 hours of service per month (or more)
  • Update your website: news, blog articles, changes in company data, photos, offers, and promotions, etc.
  • WP Platform updates – Technically maintain your website by ensuring WordPress is up to date and working properly.
  • WP plugin updates – Technically maintain your website by ensuring WordPress plugins are up to date and working properly.
  • Site health checks
  • Scheduled QAT
  • Ensure backups are being done regularly and correctly
  • Support and technical advice on any customer questions and problems.
  • Uptime monitoring
  • WAF (Web application firewall) configuration & monitoring
  • Errors – Correct possible errors on your wordpress website, such as; 504 Gateway Timeout, 404 Page Not Found error, 500 Internal Server Error, Pluggable.php File Errors, Logout Error in WordPress, 503 Service Unavailable Error, WP Mail SMTP Not Working, Error Establishing a Database Connection & many more.

Review our SLA

Service Level Agreement (SLA)

 

Due to the unforeseen technical nature of what we do, it’s not always possible to guarantee turnaround times on works given to us, however we do try our very best to deliver the changes within a reasonable amount of time.

Below is a rough guide to some of the turnaround times you can expect with our website maintenance & support agreement:

Level 1 – Website maintenance tasks or requests that take under 1 hour will usually be completed same day or next day
Level 2 – Website maintenance tasks or requests that take between 1 hour to 2 hours will usually completed within 12 – 24 hours
Level 3 – Website maintenance tasks or requests that take between 2 to 5 hours will usually be completed within 1 – 3 working days
Level 4 – Website maintenance tasks or requests that take between 5 to 10 hours will usually be completed within 3 – 5 working  days
Level 5 – Website maintenance tasks or requests that take more than 10 hours will usually be completed between 3 – 7 working days

Working days are regular business hours and exclude weekends, national holidays and local holidays.

The daily timeframe for submitting works is between 08:00 ET and 16:30 ET Monday to Friday, excluding weekends, national holidays and local holidays.

Requests received after 12:00 pm will take an additional business day.

All times referred to in the SLA are Eastern Time

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  • Proactive technical support for the smooth running of your website. Includes fixing issues like – This Account Has Been Suspended, Managing WordPress Automatic Updates , Siteground Account Suspension etc. domain name management and more.

What Our Clients Are Saying

Don't take our word for it. Read some of our reviews below.

Mediaforce
4.8
Based on 29 reviews
Max A.
Max A.
17:09 23 Feb 22
We have been with Mediaforce for years and would highly recommend them. Their team is always quick to reply and have a great span of technical knowledge and experience. They are an essential partner that enables our business.
Peter Fallis
Peter Fallis
19:04 29 Jul 19
A very knowledgeable and creative staff. We enjoy working with Mediaforce.
Glenn Blakeney
Glenn Blakeney
16:56 26 Jul 19
MediaForce provides an incredible level of professional services, inclusive of Digital Marketing and all related expertise that ensures seamless processes to enhance revenue growth and optimization of customized website functionality. Joe Bongiorno and his highly qualified team of experienced professionals have gone beyond the call of duty to assist Inter-Island Communications, Ltd (IIC) with our website branding and online business strategies. I am therefore pleased to keenly endorse MediaForce.Glenn A. Blakeney, JPCEOIIC Ltd.
Chuck Weeks
Chuck Weeks
14:35 23 Jul 19
Very happy with the team at MediaForce! CWG Footcare has made very positive strides into the Social Media thanks to Joe and his great staff. Much appreciated!
Florence Aleitha
Florence Aleitha
19:06 16 Jul 19
Our clinic has been working with Joe and his team for over 3 years now. They developed a beautiful site for us and are always there to help us or make changes when we need them. Dedicated and extremely friendly team!
EMM Group ICF
EMM Group ICF
14:57 16 Jul 19
Media Force was recommended to us by one of our customer. We are glad we did. The have great services & a great team!!
KBF Administration
KBF Administration
15:43 11 Jul 19
Kitchens & Bathrooms First have been working with Joe, Lubabah, Fuad and the rest of the talented team at Mediaforce for several years. Mediaforce has consistently provided us with a high level of service and attention. Mediaforce possesses a keen understanding of what it takes to be successful in today’s digital marketplace. We have achieved significant business growth utilizing their proven SEO, social media marketing and digital marketing strategies. We look forward to continuing our partnership with Mediaforce, for many years to come.
Francesca Scardino
Francesca Scardino
03:07 28 Jun 19
We been working with Mediaforce for over 10 years now and hands down they are one of the best in their craft. Joe is one of the most personable and business savvy website designers. He created my husband’s photography website here in Los Angeles. Business is now booming! If and when you have a question regarding anything, they are extremely prompt in answering you. Thank you Joe to you and your amazing staff!
Alex Bluestone
Alex Bluestone
20:22 26 Feb 18
Great Service! Very Good results.
TCP Childcare
TCP Childcare
17:54 19 Oct 17
Mediaforce has been managing our website for over 12 years now. We couldn't be happier with their services and expert industry knowledge.
John Blouin
John Blouin
16:56 18 Mar 17
Mediaforce designed a website for my business called cars and guitars. I wasn't sure how effective a website and marketing would be for my business but since we started it's been great. It has made a huge difference to the point where we have had to hire on another employee. Thanks to the team at Mediaforce ...rock on!
Dave Skof
Dave Skof
23:42 13 Mar 17
As the owner of a automotive shop in ottawa.I wanted to start getting more business from the web in my local area.I hired Mediaforce to get Seo going.After a few short months I was ranked highly in google and more leads started coming in. I highly recommend them.They are very good at what they do and worth talking to.
Gervais Towing
Gervais Towing
13:30 13 Mar 17
We have been working with Mediaforce for 15 years now. They just re-did our website and provide social media marketing for our towing company. We are getting amazing results. Great company, knowledgeable staff.
Rob Irvine
Rob Irvine
01:37 13 Mar 17
During my time as CEO of Tigerfoam Inc. a national brand, we employed Mediaforce to design and build a new website for us as well as well as manage digital marketing campaigns and our SEO. They were amazing to work with and got us not only improved search engine rankings but significantly helped to grow Tigerfoam as a company year over year. Expert level digital marketing and also fun to work with. Great job.
Phil Well
Phil Well
13:53 12 Mar 17
Mediaforce is second to none! We have been working side by side with Joe and his team for over 3 years now. They have successfully built our website and have provided us with a successful eCommerce online store.There expertise with SEO and driving online sales has been Fantastic! Mediaforce=Results!!! Thank you to the Mediaforce Team!
Brian Barber
Brian Barber
14:59 22 Feb 17
Mediaforce has been great! The return has been excellent. The staff always trying to find ways to better the campaigns. We will continue to use for years to come as we grow
Chris Wright
Chris Wright
15:21 12 May 16
We have been with Media Force for 3 years and counting. Having their team worry about marketing and web management has allowed our business to grow tremendously.Our company believes in forward thinking and Media Force keeps us up to date and ahead of the status quo. Web presence is ever evolving and I'm glad we have Media Force on our side.
Kili KS
Kili KS
15:40 10 Sep 15
Working for a small team with a big task is not easy. We needed to revamp our outdated website and turned to the Mediaforce team. They moved very quickly to understand our requirements and expectations. They were very easy to work with and provided us with lots of options. We not only had a better site at the end of the process but learned a lot along the way. I highly recommend reaching out to Mediaforce, you will not be disappointed.Kiljon Shukullari, Xerox Canada Ltd.
Leslie Lockhart
Leslie Lockhart
18:00 09 Sep 15
Mediaforce has helped us implement key strategies with our website and social media to better target our client audience. They have been more than helpful throughout the entire process, and this collaboration has helped us grow our design & renovation business. Great customer service and an overall excellent experience!
Christine Lennox
Christine Lennox
12:46 06 Aug 15
In the fall of 2012 we began interviewing over 35 companies Canada wide for the development and maintenance of a new website for the Facial Surgery & Cosmetic Centre of Ottawa, Inc. We were looking for a company that could create a dynamic website, write content, perform SEO and provide solid marketing strategies specific to our industry. We first spoke with Joe Bongiorno, President and CEO at MediaForce, at which time found him to be friendly, approachable and very competent. After just one meeting with Joe we knew we found the company we were looking for. Working with the team at MediaForce has been an extremely positive and enjoyable experience. All members of this talented group exhibit a high level of professionalism, are courteous as well as extremely knowledgeable in their areas of expertise. They offer excellent customer service and are always friendly and prompt to get back to us if we have questions or concerns. We are excited about working with MediaForce and look forward to a long term business relationship.
Kris Robillard
Kris Robillard
20:08 05 Aug 15
I have been working with Mediaforce for over 7 years now and hands down they are one of the best digital marketing agencies in the city. Joe is one of the most personable and business savvy marketing professionals who will go to great lengths to ensure his clients marketing objectives are met.
Diana Livshits
Diana Livshits
15:04 05 Aug 15
Highly professional, result oriented organization. That responds to client requirements and needs in real time.
Eric Lemieux
Eric Lemieux
18:11 04 Aug 15
3 years ago we had plans for the makeover of our web site, its after meeting with Mediaforce we got really excited, they understood our vision and had great input to implement it. The were always available for new ideas and concept, and quick to move on it. 3 years later I'm proud to say our leads coming from our website has increased over 50% and we can now show our prospects what we’re all about. Thanks for the great work and advice.
Brian Desrochers
Brian Desrochers
01:35 20 Jun 15
My colleagues raved about Mediaforce; attentive, creative, responsive and they always delivered. The CEO, personally oversaw the development of my web site from concept to content. They had me up and running in a week and my google rating was getting better each day and in weeks my site was optimized on the first ten pages for Google and shortly after I was on page one. I am so happy with their service!!
Christine E.
Christine E.
22:07 18 Jun 15
Excellent company for Web design and digital marketing.
Clancy Mckenna
Clancy Mckenna
17:59 17 Jun 15
Since Mediaforce designed and built our website and started our marketing campaigns our traffic is up and we are getting more calls then ever. The team is highly knowledgeable, very friendly and always available. I would highly recommended Mediaforce to any business looking to get more leads. Dr.Jafari
Frances Palaschuk
Frances Palaschuk
19:09 28 Apr 11
Great services, great team!!
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We are seeing the ROI we need and want! We are very happy with the service and strategy employed by Mediaforce to help our business drive the leads we need to achieve our business goals.

Josette LeBlancVP Marketing & Sales NYCO

They have helped us tremendously launching our new clinic in the market. These guys are just awesome and exceptional in all they do. A great TEAM.

Meenie Grewalregistered Physiotherapist & Clinic Owner

Mediaforce has been instrumental in increasing visits to our website ten-fold, resulting in tremendous increases in business. I cannot recommend Mediaforce strongly enough!

Pamela BarronP. Barron Family Law

The team at Mediaforce has been fast to return a call, email and help with our e-commerce business issues.

Joe GranitzCEO, Pet Expertise

Working with Mediaforce has been a pleasure. They are extremely knowledgeable and have helped us immensely with secure hosting and digital marketing services.

Ali HochbergBIOS Bermuda

We are very pleased with the entire team at Mediaforce and their continued efforts to grow our digital presence. Thanks go out to Mediaforce for a job well done!

Sloan MarkeyGM, Tremblay Renovations

A fantastic approach to the overall design and content, with a clear understanding of my business needs, right from the beginning.

Michael McNeillPMP, CP3P-F, CBAP, QMS Auditor President MDE Consulting Ltd.

We began interviewing over 35 companies Canada wide for the development of a new website. After just one meeting we found the company we were looking for.

Bonnie CraigMedical Aesthetics Manager, The Facial Surgery and Cosmetic Centre

One of the top digital marketing and social media companies we have worked with. We highly recommend them.

Brent ThomsonManaging Partner, Peak Sales Recruiting

Not only did Mediaforce increase our google rankings but got us better qualified leads from all channels. I highly recommend Mediaforce.

Wendy Morrison

Amazing group of dedicated marketing professionals.

Eric Pinkney, MBASTRATEGIC M&A CAPITAL GROUP INC.

Fantastic communication and quick response times - two things we were looking for in a new vendor. Would definitely recommend!

Rachel McIntyreMSc, PMP®│Senior Manager, Customer Solutions SQI Diagnostics Inc.

The entire Media Force Team has been fantastic. Switching over to Media Force a couple of years ago is amongst the best business decisions made. Thanks Again!

Daniel AkowuahMortgage Broker - DLGN Underwriter Amansad Direct Lending Group

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